FAQ's

	Customer Service Why am I being charged $1.50 assisted ordering fee to apply or order by phone, FAX or mail? How do I reach Customer Service? What if I cannot get through on the phone? What are your hours? Q. Why am I being charged a $1.50 assisted ordering fee when I order by phone, FAX or mail? A. This is an administrative fee charged to you for personalized assistance to place your order. This charge can be avoided by entering your application, order or membership renewal through your Web site. Back to top Q. How do I reach Customer Service? A. Call 1-800-442-0993. Locally call 763-493-7770. Hours of operation from 8 a.m. to 5 p.m. Monday - Friday, CST Back to top Q. What if I cannot get through on the phone? A. You have many options: 1. Contact us by e-mail: support@naturerich-inc.com 2. FAX your request to (763) 493-3216. 3. Mail request to NatureRich, Inc., Attn: Customer Service, 9060 Zachary Lane N, Suite 104, Maple Grove, MN 55369 4. Leave a message for us to return your call within 24 business hours. Be sure to include your name, phone number, identification number if applicable, and a brief message. Back to top Q. What are your hours? A. Customer Service Department hours are from 8:00 am to 5:00 pm Central Standard Time, Monday-Friday. Customer Service is also closed on the major holidays. Back to top